Shipping policy
SHIPPING & DELIVERY
We strive to make you shopping experiences seamless and offer you the best value that we can offer.
ORDER PROCESSING TIME
Orders will be processed within 1 to 3 business days of ordering and then shipped. In situations where products are in high demand, processing time can take longer than 5 working days.
SHIPPING METHOD
Packages will be shipped via USPS, UPS or FedEx depending on the weight and size of the product.
SHIPPING FEE:
1. For Continental US: location based for orders < $75, Free Shipping for Orders > $75
ESTIMATED SHIPPING TIME
United States 2-7 working days. Shipping time varies by location and dependent on carrier network.Â
TRACKING INFORMATION
You will receive an email once your order ships that contains your package’s tracking information. If you haven’t received tracking info within 5 days, please contact us.
SHIPPING RESTRICTION
It is the responsibility of the buyer to make sure that she or he fills the correct shipping address in (especially the exact number of the apartment in a building). If you found some problems with your shipping address within 24 hours of placing your order, please contact us via email.
To reduce the shipping cost as much as possible, we use the one-way shipping service so if the package is returned to the sender, even if the tracking update shows the “delivered to original sender” it does not mean the package was returned back to our warehouse address but our shipping agency storage. Therefore, please be informed that we are unable to refund the order if:
- The package failed to be delivered after several attempts by the shipper.
- You refuse the package.
- The package was failed to be delivered because of any problem relating to the shipping address you provided.
- You state that you have not received the package but the tracking update shows that the package was successfully delivered or showing the “delivered” status.
For lost or missing packages that are agreed to be replaced by us, we will only provide you with the information of the shipping carrier and tracking number associated with your order so that you can track your package.